Casa del Árbol Tour - Reviews

Rating of the activity

6 / 10

6 15 reviews | 258 travellers

5 traveler-submitted photos

Customer scoring

Type of traveler

Traveling alone (6)

Couple (2)

Group of friends (5)

With small children (0)

With older children (0)

Reviews from real clients who booked our products.

See only reviews with text

Feb / 18 / 2026

Anonymous

Chile

I travelled by myself

Malisimo el punto de encuentro no existe y estuve como weon enviando mensajes pero cero respuesta no vengan a esta wea chicos

The meeting point is terrible, it doesn't exist, and I was like an idiot sending messages but got zero response. Don't come to this place, guys.

I travelled by myself

Tras consultar al proveedor, confirmamos que el guía estuvo en el punto de encuentro. Sentimos si no pudisteis veros. Seguiremos trabajando para mejorar en todo lo posible. Translate this opinion into English.

After consulting with the supplier, we can confirm that the guide was at the meeting point. We apologize if you were unable to see us. We will continue working to improve in every way possible. Opinion translated. Show original.

Oct / 21 / 2024

Pierina

Uruguay

Una decepción total! Llegamos al punto de encuentro y están reformando el local y no hay nada. Anduvimos deambulando por el lugar más de media hora hasta que un muchacho muy amable nos ayudó y nos llevó a su agencia donde nos dieron una "solución" Nos subieron en una chiva que salió pasada las 16.30 que iba a montón de lugares donde te obligaban a bajarte. En la casa del árbol no tuvimos casi nada de tiempo y se hizo la noche. Quiero que me reintegren el dinero, no me brindaron el servicio.

A total disappointment! We arrived at the meeting point and they were renovating the place and there was nothing. We wandered around the place for more than half an hour until a very kind young man helped us and took us to his agency where they gave us a "solution." They put us on a van that left after 4:30 p.m. that went to a bunch of places where they forced you to get off. We had almost no time at the tree house and it got dark. I want my money back, they didn't provide me with the service.

Sentimos que nuestro proveedor local no haya podido cumplir con el servicio reservado con la calidad habitual. Te pedimos disculpas por lo ocurrido, y te informamos que ya hemos tramitado una compensación acorde. Translate this opinion into English.

We are sorry that our local supplier was unable to provide the booked service with the usual quality. We apologize for the incident and we inform you that we have already processed appropriate compensation. Opinion translated. Show original.

Jun / 19 / 2024

Anonymous

I travelled by myself

Feb / 01 / 2024

Ibrahim

Accra, Ghana

I travelled by myself

Satisfactory

I travelled by myself

Sep / 21 / 2023

Alba Rosa

The Dominican Republic

I travelled by myself

Me encantó la casa del árbol! Me gustaría que dieran más tiempo allí. También se visita las manos de la pachamama, lugar perfecto para aventuras extremas. Translate this opinion into English.

I loved the tree house! I wish they would give more time there. You also visit the hands of Pachamama, a perfect place for extreme adventures. Opinion translated. Show original.

I travelled by myself

Sep / 19 / 2023

Ana

Logroño, Spain

I travelled with my partner

Mar / 09 / 2023

Cesar Manuel

Santo Domingo, The Dominican Republic

I travelled with friends

Muy buena. Aunque tuvimos lluvia y neblina se disfruto mucho. El tour incluye igual las manos de la pachamama aunque no lo indican. Translate this opinion into English.

Very good. Although we had rain and fog, it was very enjoyable. The tour also includes the hands of the pachamama although they do not indicate it. Opinion translated. Show original.

I travelled with friends

Aug / 06 / 2022

Paula Criado López

Madrid, Spain

I travelled with my partner

Hay poca información respecto a los precios,pagas una excursión a través de internet pero lo único que te incluye es el transporte. Allí hay que ir pagando a cada cosa que quieres acceder. El precio es económico pero te cobran por todo.

There is little information regarding prices, you pay for an excursion through the internet but the only thing that is included is transportation. There you have to pay for everything you want to access. The price is cheap but they charge you for everything.

I travelled with my partner

En la descripción web de esta actividad especificamos lo incluido en el precio, y lo que se tiene que pagar como extra. Sentimos las molestias, y que no hayas podido ver antes esta información. Translate this opinion into English.

In the web description of this activity we specify what is included in the price, and what has to be paid as an extra. We are sorry for the inconvenience, and that you have not been able to see this information before. Opinion translated. Show original.

Jan / 27 / 2020

Mariela

Talca, Chile

I travelled with friends

Nov / 16 / 2019

Anonymous

Spain

Aug / 13 / 2024

Katty

Lima, Peru

I travelled by myself

Estuvo regular en cuanto al servicio. Las atracciones estuvieron expectaculares, pero no recomiendo salir muy tarde a esos paseos. Translate this opinion into English.

The service was average. The attractions were spectacular, but I don't recommend going out too late for those rides. Opinion translated. Show original.

I travelled by myself

Dec / 11 / 2023

Gaston

Mdeo, Uruguay

I travelled with friends

Nadie te explica antes que las atracciones tienen un costo (todavía caro) para ingresar Los 7 dólares son de transporte y no incluye nada más …. Es un poco confuso yo recomiendo q si vienen a Baños compren acá los tour hay muchas agencias

Nobody explains to you beforehand that the attractions have a cost (still expensive) to enter. The 7 dollars are for transportation and do not include anything else…. It's a little confusing. I recommend that if you come to Baños, buy the tours here, there are many agencies.

I travelled with friends

Tal y como indicamos en la descripción de la actividad, el precio no incluye la entrada a las atracciones. Sentimos si no pudiste leer esta información a tiempo antes de hacer la reserva. Translate this opinion into English.

As we indicate in the description of the activity, the price does not include entry to the attractions. We are sorry if you were not able to read this information in time before making your reservation. Opinion translated. Show original.

Feb / 02 / 2023

Dominga

Ecuador

I travelled with friends

No había nadie en el punto de encuentro y tuvimos que llamar por teléfono. Luego fue como media hora de espera más para partir.

There was no one at the meeting point and we had to make a phone call. Then it was like another half hour of waiting to leave.

I travelled with friends

El proveedor local nos ha hecho saber que hubo una pequeña confusión y la persona encargada os vio frente a un lugar cerca y ya salió para recibiros. Nos confirman que al margen de este malentendido, el tour se desarrolló con normalidad. Sentimos que la experiencia no fuera de tu agrado. Translate this opinion into English.

The local supplier has let us know that there was a little confusion and the person in charge saw you in front of a nearby place and has already come out to receive you. They confirm that regardless of this misunderstanding, the tour developed normally. We are sorry that the experience was not to your liking. Opinion translated. Show original.

Feb / 16 / 2022

Anonymous

Spain

I travelled by myself

Tuve que llamar a la agencia porque está cerrada y después de un poco de problemas me enviaron a otra agencia.

I had to call the agency because it is closed and after a bit of trouble they sent me to another agency.

I travelled by myself

El proveedor local nos ha confirmado que tuvieron un problema interno que no les permitió operar el tour en el horario previsto. Nos dicen que se te dio el soporte necesario y finalmente pudiste disfrutar de la actividad tal y como estaba previsto. Sentimos las molestias causadas. Translate this opinion into English.

The local supplier has confirmed to us that they had an internal problem that did not allow them to operate the tour on schedule. They tell us that the necessary support was given to you and you were finally able to enjoy the activity as planned. We are sorry for the inconvenience caused. Opinion translated. Show original.

Feb / 24 / 2020

Anonymous

Cuenca, Ecuador

I travelled with friends

No tenían el tour prometido al momento de retirar los boletos, cambiaron de hora y a la final nos enviaron en un tour que no fue el que pagamos

I travelled with friends

Sentimos que en un primer momento no se te pudiera ofrecer el transporte en autobús de dos pisos, como deseabas. Hemos corroborado que se te cambió de horario con este propósito. Esperamos que el resto de la excursión fuera de tu agrado.

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Casa del Árbol Tour - Reviews

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